In today’s world of technologies meant to keep people in touch with their families, I don’t think there’s one better than Securus Technologies. The facts are clearly in their favor, but that hasn’t stopped them from issuing what I call a double dog dare to their top competitor – Global Tel Link, or GTL.
PR Newswire recently covered this double dog dare. What I understand it to be is a great technology bake-off. Both companies keep inmates connected with their families. However, I have used both. GTL has far less superior customer service. I called once to get a glitch fixed, but alas, no one was able to give me a satisfactory answer.
The “bake off” challenge comes at a time when – in my opinion – Securus can boast. My goodness, they have more dollars invested in their company than GTL, and they are all about making sure that their customers, including me, are satisfied. I read that for every dollar GTl earns, Securus earns four. That’s four times as much money as GTL’s earning!
I think the answer is clear on GTL’s part. So far, they’ve refused to answer the dare or to take it up. That’s a smart move on their part, honestly. In my opinion, they would lose hard and big. They wouldn’t be able to do well in this technology bake-off. Take it from me.